Terms of Service

1. Referral Agency Relationship

Velocity Estate Services is an independent contractor referral agency. We do not employ the cleaning professionals or exterior trade partners who perform your service. Each interior cleaner and exterior trade partner is an independently operated business — licensed and insured where the trade requires it — and is responsible for their own work. Velocity Estate Services facilitates scheduling, payments, quality assurance, and compliance on behalf of the Customer and the service professional.

2. Cancellations & Scheduling

Interior cleaning appointments may be cancelled or rescheduled at no charge up to 24 hours before the scheduled start time. Cancellations made within 24 hours of the appointment, lockouts, or denial of entry will incur a $100 fee. This 24-hour cancellation policy applies only to interior cleaning appointments. Exterior projects: on-site assessment visits are scheduled through the Velocity Estate Services app using the availability you provide and the assigned technician's availability, and project dates are confirmed in your written proposal. After signing, you may cancel the project without penalty within the three-business-day cancellation period provided by Connecticut law. After that period, any change to the agreed scope (including hidden-damage change orders) is quoted and approved in writing before adjusted charges apply.

3. Card Authorization, Payment & Project Invoicing

Interior cleanings: Velocity Estate Services reserves the right to revise your quote and capture the adjusted charge based on what is confirmed on-site. A temporary authorization hold is placed on your card 48 hours prior to your appointment. The hold is captured 2 hours after the cleaning completes — allowing you to add a gratuity for your cleaner first. All sales are final once captured. Gratuities are optional; 100% of any gratuity goes to the cleaner who serviced your home. Your cleaning professional confirms the bedrooms, bathrooms, and square footage on-site before beginning. If the property differs from what was booked, your quote is automatically revised to the correct price and your card is charged the adjusted total at completion. Any service added on-site at your request (for example, an interior oven or refrigerator clean) is added to your final invoice and captured the same way. Exterior projects: your approved proposal total governs payment. Projects of five days or fewer are invoiced 50% at signing with the remaining balance at completion; longer projects are invoiced by milestone phase as work progresses. Card payments are not accepted for exterior project totals above $5,000 — those projects may be paid by ACH, by check (a certified or cashier's check is required over $1,000), or through an approved financing option. Approved change orders are added to your project balance and invoiced the same way.

4. Satisfaction Guarantee & Project Sign-Off

If any area of your home was missed or does not meet a reasonable standard of cleanliness, notify Velocity Estate Services within 24 hours of completion. We will arrange for the missed areas to be re-cleaned at no additional charge. Reports made after 24 hours are not eligible for a return visit. When your cleaning professional starts and again when they complete your cleaning, you will receive a start and complete message (by SMS if you opted into text alerts, and by email otherwise) with the recorded arrival and completion times. If those times do not match when your cleaner actually arrived or left your home, please report the misaligned times to Velocity Estate Services within the same 24-hour window — by replying to the message, emailing sales@velocityestateservices.com, or visiting our feedback page — so we can investigate and review the service record. For exterior projects, each completed phase and the final project are reviewed with you before sign-off: report any deficiency within 24 hours of the applicable completion and we will coordinate the assigned trade partner to remedy it. The trade partner's workmanship warranty, as stated in your proposal, is honored through Velocity Estate Services.

5. Service Area

Velocity Estate Services provides interior cleaning in select ZIP codes across Fairfield, New Haven, Litchfield, and Hartford counties in Connecticut. Exterior Property Services — gutters, roofing, siding, masonry, landscaping, and other exterior trades — are available throughout our broader Connecticut service territory. Eligibility for either division is confirmed at the time of booking or quote. Inquiries from outside our current coverage area are always welcome — we track each one closely as we rapidly expand into new markets.

6. Limitation of Liability

To the fullest extent permitted by law, Velocity Estate Services's total liability for any claim arising out of or relating to a cleaning appointment or exterior project is capped at the amount you paid for that appointment or project. Velocity Estate Services is not liable for indirect, incidental, consequential, or punitive damages. The independent contractor or trade partner performing the service holds their own insurance for on-site incidents.

7. Mobile Messaging / SMS Terms of Service

Velocity Estate Services LLC offers automated mobile text alerts to three audiences: (1) customers who opt-in during our booking and checkout processes, (2) approved independent cleaning contractors who opt-in on the contractor application form or by replying Y to the welcome text sent when their application is approved, and (3) approved exterior trade partners who opt-in during partner onboarding. By enrolling, you agree to receive automated transactional text messages (such as payment notifications, scheduling updates, appointment reminders, and exterior project alerts for customers; or new-job availability alerts, dispatch notices, and daily appointment digests for contractors and trade partners) at the mobile phone number provided.

• Message Frequency: Message frequency may vary. Message frequency varies based on your scheduled cleaning frequency and account activity.
• Rates: Message and data rates may apply. Rates may vary depending on your mobile carrier plan.
• How to Opt-Out: You can cancel the SMS service at any time. Simply text STOP to our number. After texting STOP, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
• How to Get Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or contact our support team directly at sales@velocityestateservices.com.
• Carrier Liability: Carriers are not liable for any delayed or undelivered messages.
• No Sharing of SMS Data: Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile number or text-messaging opt-in consent data with third-party marketers or outside affiliates for marketing or promotional purposes under any circumstances.

For details on how we handle your messaging data, see our Privacy Policy.

8. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the service after changes are posted constitutes acceptance of the revised Terms.